Terms and Conditions
Please read these terms and conditions carefully before purchasing products from Laser Craft Shapes Ltd or Pixie's Gifts. By making a purchase, you agree to be bound by the following terms:
1. Selling Restrictions:
You are not permitted to resell our products on external platforms such as eBay, Amazon, or Etsy without prior written consent from Laser Craft Shapes Ltd or Pixie's Gifts.
An exception to this restriction applies to our wooden products, which may be painted and then sold on external platforms.
2. Dropshipping Policy:
We do not permit dropshipping of our products on eBay, Amazon, or Etsy. All sales must adhere to our selling restrictions outlined in section 1 above.
By purchasing our products, you acknowledge and agree to comply with these terms and conditions. Failure to adhere to these terms may result in legal action and the termination of your ability to purchase products from Laser Craft Shapes Ltd or Pixie's Gifts.
Please contact us for any inquiries or requests for selling our products on external platforms.
None of our products are suitable for children. If customers are buying these products to sell on, it is your responsibility to have the products CE tested to sell on to children.
"In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products."
"No claims, representations or warranties, whether expressed or implied, are made by both our companies as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products."
Please note none of our products are suitable for children if you choise to let your childen play with our items we can not be responable .
PLEASE NOTE THAT ALL DESIGNS ARE LEGALLY OWNED AND THE COPYRIGHT OF THE OWNER AND PROPRIETOR OF THIS SITE and as such we will take legal action against anyone copying or using our designs without our permission. Customers are allowed to paint and decorate and photograph our designs as they wish once they have purchased them. Anyone found to be copying our designs or reproducing our designs will be subject to legal action.
No use, copying of text or design is allowed and everything on this site is the legal property of the owners and proprietors
How To Purchase
It's very easy! Just go to our web site www.lasercraftshapes.co.uk and go to our home page, then browse at your leisure through our photos showing the vast range of craft shapes then choose the shape you would like to view, click on the image which will take you to that section. Click on any of the items you wish to take a closer look at and view for more details and then simply put them in your shopping basket to purchase. If you wish to add or subtract the order quantities you may do so. As each item is added to your basket it will automatically calculate your p&p charges .You may then continue shopping should you wish to add more items or go straight to checkout by clicking the respective buttons.
Once you have collected your shopping click on the checkout button, this will take you to our payment service, enter your details and that will complete your order. We accept Paypal, Bank transfer and Debit card payments. Choose your method of payment and follow the online instructions. Happy shopping.
Our online transactions are processed by Paypal on their secure servers. We do not accept payment by Credit Card.
Shape Dimensions and Styles
All our craft products are made and designed to a very high standard and are all quality checked prior to shipping. However slight variances in shape, size and colouring may occur both between batches of shapes and within batches. All measurements are approximate and may vary slightly within a tolerance of +/- 10%. We reserve the right to change measurements and descriptions of items at any time.
Postage and Packaging
The postage and packaging cost is broken down and shown separately on your order in the shopping basket. Postage costs shown in your basket includes VAT. where applicable and is charged at UK standard rate. Any orders over £4 are sent Royal Mail Track and Trace which is £4.95. No matter how much your order is, there will be no extra postage costs.
Our items are shipped worldwide. We use use Royal Mail, Parcelforce and courier shipping for sending your chosen products to you. Most items are sent by Royal mail, however if your order contains sprays or large quantities of paint, or above 2kg in weight then it may need to be sent by courier. Which unfortunatly does take longer than royal mail.
We will accept return of items of items under our returns policy beyond 14 days, however a 25% surcharge is applied.
We undertake never to transfer any of your details supplied to us to another company or marketing organisation. We value your interest and support of our business. It is important to us that when you purchase craft products from laser craft shapes (lincs laser) that you are very happy with as we want you to come back to us time and time again and tell your friends about us.
Protecting your privacy is of the up most importance to us. Your contact details are only kept on our internal systems which are secured in a very secure area overnight so that we can keep in touch with you and be able to cross reference should you have any queries also so we can inform you of items and offers you may enjoy, we never hold any card details. To clarify for you complete peace of mind, we will never ever transfer any of your details to another company or market organisations.
Packing Materials Policy
To help the environment we try as much as possible to use recycled and reclaimed material as we can, especially large cardboard packaging. Sometimes postal packages may be delivered in re-used materials. It is our policy to benefit the environment where possible and therefore we would like to encourage you to re-use all our packaging yourself when sending out to your customers this will certainly save you on packaging costs and at the same time playing your bit in helping to save the environment.
We will always fulfil your order as quickly as possible. We pack and ship orders in the order they come in. All our orders are printed of daily (except Sundays and Christmas Bank holiday) we then pick and pack if currently ready available. We aim to process, package and post between;
*Standard orders dispatched within 1-5 working days
Any Standard items with stands, size options,cut in 6mm or with plaques may take slightly longer as they are cut to order.
*Personalised orders 5-10 working days to design & cut then dispatched within 1-2 working days
Timescales can change at any time depending how busy we are. We reserve the right to amend these timescales at any time.
If your order does not arrive then you need to contact us within 14 days for us to track your order. In most cases we will post a replacement for any parcel that is considered lost. If you do not contact us within the 14 day period then we are unable to track your order or replace.
Where a personalised or special design has to be made to order please allow up to 14 working days.
Where applicable VAT will be charged at standard rate. We will provide a full breakdown receipt with each purchase. The prices shown on the website will be inclusive of VAT. The full breakdown will be shown in your basket and at checkout.
We use Worldpay for taking card payments so when purchasing you are connected to their secure servers. Worldpay encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches Worldpay, it resides on a server that is heavily guarded both physically and electronically. Worldpay servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
Your custom and satisfaction is very important to us. All our items are produced to a very high standard. If however you are not satisfied and that your item is in damaged or has a manufacturing fault or any other problems with the order please contact us within 48hrs of receiving your order so we can deal with any issues as soon as possible. You may need to return the item in line with our returns policy explaining the fault and we will replace or refund as requested. In some cases we may request photos of the item and packaging.
PLEASE NOTE: The items being returned must be in their original condition which they arrived to you.
We want you to be 100% happy with your purchase. If you are not completely satisfied, for any reason, please contact us first. We may then ask for you to simply return the item to us within 14 days of purchase for a full refund of the item/s. Please note that any item returned must be in its original condition. You can return your item by post. Unfortunately we cannot refund postage costs (Original postage paid or postage paid to return items to us) unless your item is faulty under the terms of our quality guarantee.
If for any reason your item is damaged in transit or incorrect please contact us immediately within 48hrs of receiving the order, we may not require you to return the item if you can provided photos. We may ask you to snap the product in half and send a photo. We can not replace any items if they are not in their original condition they arrived to you, so please do not paint them or attempt to glue them otherwise there will be no replacement from us, as we have no way of knowing when the product was damaged.
PLEASE NOTE: Personalised items are non returnable unless there is a fault made by us or damage caused in transit. Please check all information about products before ordering, if you are unsure about any information then please contact us before purchasing. It is advised that you order samples of personalised items before planning large orders to guarantee you are happy with the design before committing to large orders.